Security

Litmus takes security seriously. That’s why we invest in the team, tools, and processes that keep your data safe.

Learn what we do to keep your data safe

Enterprise-grade security features

Protect your sensitive data with customizable security rules, like two-step verification, single sign-on solutions, and custom password settings.

Committed to high security standards

Litmus runs on AWS and MacStadium—cloud platforms that share our commitment. Both AWS and MacStadium maintain SSAE 16 SOC 2 Type 2 compliance.

Reporting security problems

If you’ve discovered a vulnerability, please email a detailed description to security@litmus.com. A copy of our public key is available here.

Learn more about security at Litmus with these resources:

Questions about security at Litmus? Email us at security@litmus.com.

It’s our job to ensure that we maintain the highest levels of confidentiality, privacy, and security to safeguard Litmus and our customers from data loss and theft.
Matt Gore,CTO & Chief Privacy Officer at Litmus

Compliance

Litmus aligns its security practices and policies with proven industry guidelines such as ISO 2700x and the Information Security Forum’s Standard of Good Practice for Information Security. We’ve successfully completed a SOC 2 examination.

General Data Protection Regulation

The General Data Protection Regulation (GDPR), the European Union’s new data privacy law, came into effect on May 25, 2018. Litmus is GDPR compliant.

If you are a data controller that is subject to European data privacy laws:

If you are a data subject with rights under European data privacy laws and would like to submit a request to us, complete this form.

California Consumer Privacy Act

The California Consumer Privacy Act (CCPA), California’s data privacy law, came into effect on Jan 1, 2020. Litmus is CCPA compliant.

If you are an individual with rights under California data privacy laws and would like to submit a request to us, complete this form.

Trusted by leading brands

Transparency

We believe that trust starts with transparency. That’s why we’ll always let you know when things don’t go as expected, and provide full visibility into how we use your data.

Real-time updates on our system status

See our system status at any time—24 hours a day, 7 days a week. Plus, you can access records of past incidents in our incident history.

View System Status

Incident report plan

We’re committed to our investments in security, which means we’re prepared to react to any incidents, should they ever happen. Keeping customers in the loop about the severity, scope, root cause, and resolution of any incidents is a key part of our incident report plan.

Everything we think you should know

Here are the resources that provide you with full insights into how we use your data—and how you can change your preferences.

Reliability

When you depend on software to get your job done, speed and reliability matter. That’s why we continuously invest in making our infrastructure the best it can be.

Customer support you can count on

Our best-in-class customer support team is here for you if you get stuck. Have any questions? Email hello@litmus.com and we’ll get you the answers.

93%

rate Litmus customer support as “great”

83%

of inquiries resolved in less than 2 replies

94%

of inquiries responded to within 24 hours

Questions?

We’re here to help. Reach out to our customer support team at any time.

PRIVACY QUESTIONS    SECURITY QUESTIONS