Effective from: December 16, 2019
Current Version: Version 1.0

We believe the best way to earn and maintain your trust is to be as transparent as possible when it comes to how we process and share your personal data in connection with our provision of Services to you. Below is an overview of what information we process, who it is shared with, and how it is used.

Due Diligence

We take the handling of your personal data seriously. Each subprocessor is vetted and reviewed to ensure that they impose the same level of data protection and information security that we provide to our customers.

Data Protection

Litmus has entered into contractual arrangements (e.g., service agreements, data protection agreements (DPAs)) with each of our subprocessors to ensure that your data is securely processed. All subprocessors are required to implement appropriate technical and organizational measures to ensure an appropriate level of security is in place for the processing of data.

Data Classification

Please refer to the Privacy Policy for information about what we collect and the purpose for its use

Personal

Personal data consists of data that Litmus collects directly from users of the Litmus platform and from individuals who opt-in to communication and content delivery from Litmus. This data is collected for normal business use such as authentication, identification, and authorization. Some of this data may be shared with subprocessors to bring services or value to users of the Litmus platform. Litmus does not engage in the sale of any data.

  • Name
  • Email Address
  • Company Name
  • IP Address
Infrastructure

The following data is owned or controlled by Litmus. This data is processed and maintained to help us provide Litmus platform and services to you, for our internal business operations and to improve and enhance our service offerings.

  • Application data and statistics
  • Usage, engagement, and initiatives data
Litmus Personnel Data

Litmus processes certain personal data related to its potential, current and former personnel (e.g., job applications, benefits administration, to provision accounts for business operations, etc.). If you have inquiries related to data under this category, please contact the IT team.

Subprocessor List

Below, you will find a list of the subprocessors used by Litmus to process customer personal data in connection with its business operations and the delivery of services. Please note that not all subprocessors are used in the provision of all services made available by Litmus. Some subprocessors are only involved in assisting with the provision of specific Litmus services. Please see the Data Classification section of this document for more details on what data subprocessors may handle.

Name Summary of Services Location
Amazon Web Services Inc. Hosting Services United States
Appcues, Inc. In-App notifications and messaging United States
Barracuda Networks, Inc. Spam score and filter tool Australia
Bizible, Inc. Marketing analytics United States
Blackline Systems, Inc. Accounting platform United States
Campaign Monitor PYT LTD Email marketing tool United States
Castle Security and Fraud risk United States
Drift.com, Inc. Customer Support and Communication tool United States
Google, Inc. Google Analytics and Google Tags United States
Heap, Inc. Data analytics services United States
Help Scout, Inc. Customer Support and Communication tool United States
Microsoft Corporation Office software; Spam score and filter tool United States
New Relic, Inc. Performance monitoring United States
Pardot Communication and Content tool United States
Periscope, Inc. Reporting and Analytics tool United States
Salesforce.com CRM system United States
Segment.io, Inc. API integration tool United States
Survey Monkey Customer feedback processing tool United States
Symantec Corporation Spam score filter tool United States
Wildbit, LLC Email marketing delivery service; Spam score filter tool United States
Wingif Software Private Limited (aka VWO) A/B Testing United States
Worldpay (fka Vantiv) Payment processor United States
ZoomInfo CRM system United States
Zuora Subscription management and billing automation tool United States

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