Taylor Davis
Taylor has been a Litmus email marketing expert since 2013. She started as a Support Associate and is now the VP of Customer Experience. She was previously an Associate at Cambridge Innovation Center where she provided logistical support and client services to start-ups.
Latest posts:
Our Secrets to Outstanding Customer Support
We all know the power great customer support can have on a brand-customer relationship. No matter how great a product is, bad service can ruin how your customers view your brand. On the other hand, outstanding customer service helps build trust, increases customer satisfaction, and sets the stage for long-term relationships with your clients.That’s why here at Litmus, we not only focus on building great products, we also work hard to make sure that the experience you have with our customer support team is nothing but exceptional.
How Support Teams Can Use Email to Engage Customers
Support emails...we know, we know, they don’t sound very glamorous. Using email beyond the standard promotional or transactional function doesn’t always garner a lot of attention. However, often overlooked support emails are one of the best ways to build relationships and engage your customers. Here's a round up of tips for making the most out of your support emails.
