Current Version: Version 2025.01.06
We believe the best way to earn and maintain your trust is to be as transparent as possible when it comes to how we process and share your personal data in connection with our provision of Services to you. Below is an overview of what information we process, who it is shared with, and how it is used.
Each subprocessor may process certain data in connection with its provision of services to Litmus, which in turn support the delivery of Services by Litmus to its customers.
Due Diligence
We take the handling of your personal data seriously. Each subprocessor is vetted and reviewed to ensure that they impose the same level of data protection and information security that we provide to our customers.
Data Protection
Litmus has entered into contractual arrangements (e.g., service agreements, data protection agreements (DPAs)) with each of our subprocessors to ensure that your data is securely processed. All subprocessors are required to implement appropriate technical and organizational measures to ensure an appropriate level of security is in place for the processing of data.
Data Classification
Please refer to the Privacy Policy for information about what we collect and the purpose for its use
Infrastructure
The following data is owned or controlled by Litmus. This data is processed and maintained to help us provide Litmus platform and services to you, for our internal business operations and to improve and enhance our service offerings.
- Application data and statistics
- Usage, engagement, and initiatives data
Personal
Personal data consists of data that Litmus collects directly from users of the Litmus platform and from individuals who opt-in to communication and content delivery from Litmus. This data is collected for normal business use such as authentication, identification, and authorization. Some of this data may be shared with subprocessors to bring services or value to users of the Litmus platform. Litmus does not engage in the sale of any data.
- Name
- Email Address
- Company Name
- IP Address
Litmus Personnel Data
Litmus processes certain personal data related to its potential, current and former personnel (e.g., job applications, benefits administration, to provision accounts for business operations, etc.). If you have inquiries related to data under this category, please contact the IT team.
Subprocessor Information
Below, you will find a list of the subprocessors used by Litmus to process customer personal data in connection with its business operations and the delivery of services. Please note that not all subprocessors are used in the provision of all services made available by Litmus. Some subprocessors are only involved in assisting with the provision of specific Litmus services. Please see the Data Classification section of this document for more details on what data subprocessors may handle.
Hosting Services
| Name | Summary of Services | Location |
| Amazon Web Services Inc. | Cloud Service Provider, IaaS, PaaS | United States |
| MacStadium, Inc. | Hosting Services, IaaS | United States |
Platform Performance
| Name | Summary of Services | Location |
| Castle Intelligence, Inc. | Security and fraud risk management | United States |
| Contentsquare (Heap, Inc.) | Data analytics services | United States |
| Okta, Inc. (Auth0) | Authentication and authorization services | United States |
| Snowflake, Inc. | Data warehouse | United States |
| Twilio, Inc. (Segment.io) | Data services API integration tool | United States |
| Wingify Software Private Limited (aka VWO) | A/B Testing tool | United States |
Customer Support and Communications
| Name | Summary of Services | Location |
| Adobe Systems Inc. (Marketo) | Communication and content tool | United States |
| Appcues, Inc. | In-app notifications and messaging to platform visitors and users | United States |
| Help Scout, Inc. | Customer support and communication tool | United States |
| Peaberry Software, Inc. (Customer.io) | Email marketing tool, ESP, transactional email processing | United States |
| Qualified.com, Inc. | Customer support and communication tool | United States |
| Walnut Ltd. | Interactive product demos | United States |
Customer Engagement & Support and Sales Operations
| Name | Summary of Services | Location |
| Atlassian Corporation, Plc | Customer feedback processing and customer support tools | United States |
| Chili Piper, Inc. | Meeting scheduling and routing | United States |
| ChurnZero, Inc. | Customer success platform | United States |
| Gong.io Ltd. | Communication and CRM tool | United States |
| Salesforce, Inc. | Internal CRM system | United States |
| Zapier, Inc. | Automation platform | United States |
| ZoomInfo Technologies, Inc. (Ring Lead) | CRM data management | United States |
Invoicing and Payment Processing
| Name | Summary of Services | Location |
| FloQast, Inc. | Accounting automation | United States |
| Fortis Payment Systems, LLC | Payment Processor | United States |
| Sage Group PLC | CRM and billing automation | United States |
| Worldpay (fka Vantiv) | Payment processor | United States |
| Zuora, Inc. | Subscription management and billing automation | United States |
Sub-processor Notifications
Get notified by email whenever Litmus engages a new sub-processor.
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