Skip to main content
Big news! Litmus has joined the Validity product family!
Litmus Litmus
  • Capabilities

    Capabilities

    Litmus is an all-in-one email marketing solution that helps you optimize and personalize every email to maximize your ROI and create exceptional brand experiences for every subscriber.

    • Why Litmus
    • Email Monitoring
    • Email Design
    • Email Building
    • Email Personalization
    • Email Testing
    • Spam Testing
    • Email Analytics
    • Email Collaboration and Review
    • Technology Integrations
    • AI & Emerging Email Technologies

    What's New

    Our latest updates to make your email marketing even more effective.


    Clear your path to the inbox

    Automatically monitor 60+ blocklists and get tips on how to fix costly deliverability issues, with 24/7 Reputation Monitoring in Litmus.

    Create moments that delight customers

    Ensure every email brings your brand to life as it engages subscribers with flexible design elements in Litmus Personalize.

    Learn more

  • Integrations

    Technology Integrations

    Litmus integrates seamlessly with your email service provider (ESP), code editor, and more.

    • Technology Integrations

    Email Service Provider

    Litmus gives you a powerful set of tools to increase conversions and get more ROI from your ESP.

    • Acoustic Campaign
    • Adobe Campaign Standard
    • Adobe Journey Optimizer
    • Adobe Marketo
    • Campaign Monitor
    • HubSpot
    • Klaviyo
    • Mailchimp
    • Oracle Eloqua
    • Oracle Responsys
    • Salesforce Marketing Cloud
    • SAP Marketing Cloud
  • Pricing

    See All Plans

    Say goodbye to broken emails in less than 2 minutes.
    Find the Litmus plan that's just right for your team.

    Compare Plans

    Litmus Basic

    Starting at $79 per month. Build and test emails that drive results and look great in every inbox.

    See Litmus Basic features

    Litmus Plus

    Starting at $159 per month. Test more efficiently and improve future sends with advanced email QA and analytics.

    See Litmus Plus features

    Litmus Enterprise

    Customized pricing. Make the most of every send with seamless collaboration, advanced security, and robust integrations.

    See Litmus Enterprise features

    Litmus Personalize

    Customized pricing. Get powerful results with uniquely personalized, engaging email experiences that boost customer loyalty and drive revenue.

    See Litmus Personalize features

  • Resources

    Email marketing content

    Elevate your email marketing with our expert insights, tips, trends, and tools.

    • Resource Center
    • Blog
    • Ebooks and Reports
    • State of Email Reports
    • Convince Your Team

    Free Tools

    Leverage these free tools from Litmus to enhance your email marketing today.

    • Email Client Market Share
    • ROI Calculator
    • Templates
    • Gmail Tabs Check
    • Litmus Scope

    Customers

    Thousands of brands across every size and industry trust Litmus to send better email, faster.

    • Community
    • Customer Success Stories
    • Email Gallery
    • Litmus Academy
    • Help Center

    Events

    Join us at an upcoming event, conference, or view previous events on-demand.

    • Upcoming Events
    • Previous Events
    • Litmus Live
  • Company

    Company

    Here at Litmus, we help companies get more from their entire marketing mix by putting the most dependable channel—email—first.

    • Our Story
    • Careers
    • News
    • Partner With Litmus
    • Co-Marketing With Litmus

    Contact Us

    Headquarters - Boston675 Massachusetts Avenue, 10th Floor
    Cambridge, MA 02139
    +1 (866) 787-7030
    hello@litmus.com

    Silicon Valley231 2nd Avenue
    San Mateo, CA 94401

    LondonFloor 3, 9 Devonshire Square
    London EC2M 4YF

Login Try for Free

What can we help you find?

Quick Links

Dark Mode Central Spam and Deliverability Knowledge Center Mail Privacy Protection (MPP) Hub Email Templates State of Email Reports Email Personalization Handbook Getting Started With Litmus Why Litmus? Help Center
Back to templates

Free Order Confirmation Email Template

Perfect your post-purchase communication and keep customers in-the-know with the Order Confirmation Email Template.

Get this template  Share with a coworker
  • Email Test
  • Litmus-tested
  • Order confirmation
  • Retail

How to use this template

  1. To access the template, click “Get this template” and sign in or register for a Litmus Community account.
  2. The template will open in Litmus Builder.
  3. Customize the template in our code editor or copy and paste it into your ESP.
  4. Update the logos, brand colors, fonts, and content to make it your own!

Start sending order confirmation emails today

The order confirmation email plays a pivotal role in the customer lifecycle—concisely confirming an order and providing all key details. It ensures your customers know they made the right choice by choosing your products or services.

Litmus Previews

Desktop

Dark mode

Mobile

Download this template

Frequently Asked Questions

Have a question about our templates not answered here?

Ask the community

What is an order confirmation email?

The Order Confirmation Email Template is the perfect template to use to send customers an order confirmation immediately after they’ve made a purchase. This type of email serves as a crucial communication tool as part of your email marketing strategy, confirming the details of your customer’s order. It can include essential order details such as the order number, a list of the items purchased, their prices, the total cost, tracking number, and expected delivery date.

It also serves as a digital receipt, helping customers keep track of their purchases and providing a point of reference for any future inquiries or returns—right in their inbox. Moreover, order confirmation emails can also include links to additional resources, such as order tracking information or customer support contact details, to further assist customers and foster brand trust.

Who should use an order email confirmation email?

An order confirmation email is a valuable tool for businesses that sell products or services online. It serves as a standardized format for communicating important information to customers after they’ve placed an order. Here’s who should use an order confirmation email template:

E-commerce retailers

Online stores that sell physical products should use the order confirmation email template to provide customers with details about their purchases, including order number, itemized list of products, pricing, shipping information, and estimated delivery dates.

Service providers

Businesses offering services such as consulting, coaching, or subscription-based services can benefit from order confirmation emails to confirm the service agreement, billing details, and any other relevant information.

Booking platforms

Companies in the travel, hospitality, or event industries can use this type of email to confirm reservations, bookings, or event registrations helping customers verify their plans.

Event organizers

If you sell tickets or registrations for events, concerts, conferences, or workshops online, an order confirmation email can provide attendees with event details, ticket/barcode information, and instructions.

Any online business

Essentially, any business that conducts transactions or interactions online and wants to provide customers with a clear confirmation of their purchase should consider using order confirmation emails to help improve customer experience, reduce support inquiries, and build trust with customers.

What are the benefits of using the Order Confirmation Email Template?

Using the Order Confirmation Email Template offers you several benefits, including:

Enhanced customer confidence

Enhancing customer confidence is vital, and this template helps you achieve that goal. By promptly confirming orders and providing essential details, such as order numbers and itemized lists, you reassure customers that their transactions were secure and legitimate. This enhances their trust in your brand and the purchasing process—and increases customer satisfaction.

Reduced customer queries

By including comprehensive order information, such as product names, quantities, prices, and delivery dates, you preemptively answer many of the questions customers might have had. This reduction in queries saves both your team and customers valuable time and effort.

Encourage cross-selling and upselling

By strategically suggesting related or complementary products in an order confirmation email, you can maximize the chances of customers making additional purchases.

Support post-purchase marketing

Leverage the order confirmation email to promote loyalty programs, referral incentives, or upcoming sales, thus encouraging customers to continue engaging with your brand.

Which A/B Tests could I run using the Order Confirmation Email Template?

When running A/B tests on your order confirmation emails, you can experiment with various elements to optimize engagement, including:

Call-to-action (CTA) button text

Depending on what you want the recipient to do upon receiving their order confirmation email, you could experiment with different CTA button text variations, such as “View Order,” “Shop Now,” or “Explore Products” to discover which CTA drives more post-purchase engagement.

Order summary

Experiment with the format and level of detail in the order summary section. You can compare a concise summary to a more detailed one to see which one encourages customers to take further action.

Cross-selling and upselling

Test the placement of cross-selling or upselling suggestions in the email to determine whether including related product recommendations leads to increased post-purchase sales.

How could I personalize an order confirmation email?

Personalization options are endless when it comes to order confirmation emails! Here are a few examples of what you can do with AI Recommendations in Litmus Personalize:

  • Showcase items frequently purchased together. Prompt shoppers with products that are frequently purchased alongside the products they just bought.
  • Recommend items for an individual shopper. Combine on-site behavior and purchasing habits to serve hyper-personalized product recommendations crafted for each customer.
  • Highlight similar items. Display the right product at the right time by showing products similar to what was just purchased.

Is the Order Confirmation Email Template compatible with major email marketing platforms?

You bet! All of our templates are built to work with any email marketing platform, like Mailchimp or Adobe Marketo.

Is it optimized for different clients and devices?

Of course! All email templates were thoroughly tested in Litmus to ensure compatibility across 100+ email clients and devices. Plus, it’s proactively monitored with Litmus Email Guardian to ensure it continues to look pixel perfect and ready to perform.

However, since you customize these templates to make them your own, we always recommend to test every email before you send!

You might also like

Free Password Reset Email Template

View Template

Free Cart Abandon Email Template

View Template

Not quite what you're looking for?

Build your own template with the Design Library in Litmus Builder.

Litmus Email marketing made better

Contact
675 Massachusetts Ave., 10th Floor
Cambridge, MA 02139
+1 (866) 787-7030
hello@litmus.com

  • Capabilities
    • Why Litmus
    • Email Design
    • Email Building
    • Email Personalization
    • Email Testing
    • Email Analytics
    • Email Collaboration & Review
    • Technology Integrations
  • Resources
    • Blog
    • Events
    • Ebooks & Reports
    • Litmus Live
    • Customer Success Stories
    • Convince Your Team
    • Templates
    • Community
    • What’s New
    • Product Updates
  • Roles & Industry
    • By Role
      • Designers & Developers
      • Marketers
      • Marketing Leadership
    • By Industry
      • Marketing and Ad Agencies
      • Fashion
      • Financial Services
      • Retail and eCommerce
      • Software & Technology
      • Travel
      • Casino and Sports Betting
  • Company
    • Our Story
    • Careers
    • News
  • Support
    • Contact Us
    • Help Center
    • System Status
    • Trust Center
© Litmus Software, Inc. 2005-2025. All rights reserved
  • Privacy Policy
  • Terms of Service

Litmus does not engage in the sale of customer data.

View Information about CCPA/CPRA Compliance
twitterfacebooklinkedinyoutube-playinstagramsearch envelope